Stihl Shop Scone Authorised Servicing STIHL Dealer

Thank you for visiting the STIHL website. Below you will find all legal information about our website.

STIHL stands for exemplary quality and personal service. Therefore, we look forward to your questions, comments and suggestions for improvement on our website.

Your STIHL online team.


WINTER 2019 Promotional Offers Terms and Conditions:

OFFER 1 50% off 2nd Battery With Lithium-Ion COMPACT Kits* *Valid from 01.05.19 - 01.03.20. At participating STIHL Dealers only. While stock lasts. Purchase any STIHL Lithium-Ion COMPACT Kit to be eligible to purchase an additional Battery at 50% off RRP.

OFFER 2 Up to $50 off 2nd Battery With Lithium-Ion PRO Kits* *Valid from 01.05.19 - 01.03.20. At participating STIHL Dealers only. While stocks last. Purchase any STIHL Lithium-Ion PRO Kit to be eligible to purchase an additional AP Battery up to $50 off RRP. Discounts range from $20 - $50 depending on AP battery model.

OFFER 3 Up to $200 off Lithium-Ion PRO Back Pack Batteries* STIHL WINTER | CAMPAIGN T&Cs *Valid from 01.05.19 - 01.03.20. At participating STIHL Dealers only. While stocks last. Receive $100 off AR 1000 and $200 off AR 3000 Lithium-Ion PRO Back Pack Batteries.

Terms of Use

This website is operated by the dealer and ANDREAS STIHL Limited ('STIHL'). STIHL's contact details are provided below. In using this website you agree to be bound by the following terms and conditions. If you do not accept these terms and conditions you should not access the website further. STIHL may revise these Terms of Use from time to time and you should check the terms then in force on each visit to this website.

For any purchase related queries, please contact the dealer directly.

  1. This website is intended for use by residents of Australia only. If you are looking at this website from outside of these named territories you are advised to visit www.stihl.com from where you will be able to find the STIHL company website most appropriate to you.

  2. Material incorporated in this website, including all trade marks and logos, belongs to STIHL or its licensors. You may download a single copy of material incorporated in the website for your own use to decide whether or not to purchase a STIHL product or to further your use of a previously-purchased product. Use of such material other than as provided is prohibited.

  3. The material provided on this website is provided 'as is' and on an 'as available basis'.

  4. Nothing shall limit STIHL's liability for death or personal injury caused by its negligence, or that of its employees. Subject to the above, STIHL shall not be liable for any damages, including indirect or consequential losses, loss of profits or data, or business interruption, arising from your use or inability to use this website, or your use of the information on this website, whether arising in contract, tort (including negligence) or otherwise.

  5. Without prejudice to paragraph 4 above, STIHL provides the 'Know How' section of this website as preliminary guidance only and professional advice should be sought from your local STIHL dealer in respect of the matters dealt with in that section.

  6. Any link that may be provided to any third party website is provided for your convenience. STIHL does not endorse the contents of any third party website to which a link is provided, and is not responsible for such websites. You use any link provided from this website entirely at your own risk.

  7. Website operator:

STIHL Pty Ltd

Telephone : (03) 9215 6666

Facsimile : (03) 9763 4423

Email : privacy@stihl.com.au

Website : www.stihl.com.au

Privacy Policy


STIHL Pty Ltd Privacy Policy

ANDREAS STIHL AG & Co. KG (‘STIHL’) and its related bodies corporate (we, our, us) are committed to protecting your privacy and personal information. We recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect personal information about you. Your rights to privacy are also protected by the Australian Privacy Principles in force under the Privacy Act 1988 (Cth) (Privacy Act). These privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information. This statement explains how we protect your privacy.


What is your personal information?

When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.


What information do we collect?

We may collect the following information from you:

  • your name and contact details, such as your physical address, email address, phone number;
  • your gender, age, date of birth;
  • your company name (if applicable) and associated contact details including physical address and phone number;
  • your equipment service history;
  • information about your shopping preferences/selections and product reservations;
  • details of the products and services you have purchased from a STIHL Dealership or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries;
  • any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and
  • information you provide to us through our service centre, customer surveys or visits to our STIHL Dealers from time to time.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.


The main ways we collect personal information?

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. We may collect personal information from you in the following circumstances:

  • if your purchase any products from a STIHL Dealer
  • if you visit our website(s) we may collect the name of the operating system, the name of the domain from which you access the internet; the date and time you access our site; the pages accessed and the documents downloaded; and the internet address of the website from which you linked directly to our site.
  • if you complete any questionnaires and surveys
  • if you sign up to any of our mailing lists
  • if you create an online account
  • if you reserve a product online
  • if you participate in a competition or promotion
  • if you submit a contact us form
  • if you interact with STIHL Australia or STIHL TIMBERSPORTS® via social networks
  • if you contact our customer service team
  • during conversations between you and our representatives, including our dealers; or customer service team
  • when you register your purchase with our STIHL Dealers

In some cases we may also collect your personal information through the use of cookies. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.

We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. Please note that some of our online services on our website may not function if your browser does not accept cookies.

We use Google Analytics Advertising Features to promote our products and services. Google and other third parties collect data about traffic to our website via advertising cookies and identifiers. This enables Google to display ads on other sites that are relevant to you, based on your previous visits to our website. We do not control the use of data collected by Google and other third parties. If you would like to prevent your data from being used by Google Analytics, please click here.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. For example, we may collect personal information about you from our STIHL Dealers.

We will not actively identify users or their browsing activities, except where we are required to do so by law, a warrant or a court order.


What happens if we can’t collect your personal information?

If you do not provide us with the personal information described above, some or all of the following may happen:

  • we or our STIHL Dealers may not be able to provide the requested products or services to you, either to the same standard or at all;
  • we may not be able to register your warranty with us;
  • we or our STIHL Dealers may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or
  • we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

Why do we collect personal information?

We collect, use and disclose your personal information to assist us in performing our business activities and functions as set out below.

  • to promote our products and services that may be of interest to you (including direct marketing);
  • to determine your product, service preferences and preferred STIHL Dealership;
  • to manage your requests for products or services, including online reservations, entry in to competitions and discount coupons;
  • to communicate with you about equipment servicing reminders, your warranty registration or equipment recalls;
  • monitor sales activity;
  • to assess the performance of the website and to improve the operation of the website;
  • for the administrative, marketing, planning, product or service development, quality control and research purposes of us, our related bodies corporate, contractors or service providers;
  • to provide marketing and remarketing through our websites, social media channels and other marketing mediums;
  • to update our records and keep your contact details up to date; and
  • to process and respond to any complaint made by you.

We will carry out direct marketing in accordance with all applicable laws. You may opt-out of receiving direct marketing from us through the unsubscribe link function that will be made available to you with each direct marketing communication from us.

Please note that STIHL Dealers are separate legal entities and businesses and they may utilise their individual customer database and direct marketing systems. We are not responsible or liable for any direct marketing communications that may be sent directly by a STIHL Dealer to you. If you receive direct marketing communications from a STIHL Dealer and no longer wish to receive these communications from that STIHL Dealer, you must opt-out of the STIHL Dealer communication by using the unsubscribe facility of that STIHL Dealer.


Security

We understand the importance of your personal information and have taken reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification, interference or disclosure. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed. As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.


Accessing links

Our website may contain links to other websites. If you access any third party website from our website, personal information about you may be collected by that third party’s website. We are not responsible for ensuring the protection of any of your information collected from any such third party website. We encourage you to be aware of when you leave our website and to read the privacy policies for every third party website that you access.


Disclosure of Personal Information

We may store and disclose your personal information to our associated entities located overseas, including the parent company of STIHL in Germany.

Sometimes we use third party platforms and services to store and analyse data and information, send marketing messages, or to otherwise provide services to us in relation to the purpose for which the information was collected. Some of these services are hosted and managed by organisations other than ourselves. We use products and services maintained in Australia, United States, Germany and Poland.

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. We may disclose your personal information to:

  • our employees, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, customer research agencies, database management providers, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants; and
  • suppliers, STIHL Dealers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes.

We will not sell or trade your personal information to third parties for their marketing purposes, but we may share personal information with our STIHL Dealers for the purpose of facilitating an in-store product collection for customer on behalf of STIHL Pty Ltd.

We may combine or share any information that we collect from you with information collected by any of our related bodies corporate.


Access to your Personal Information

You may access your information at any time by contacting us. If you would like to know what information we hold about you please contact our Privacy Officer. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you discover that there is an error or information is missing, you may send an amendment request to our Privacy Officer and we will review your request for amendment. Where we decide not to make a requested amendment and you disagree, you may request a note of your requested correction to be added to your personal information that explains your correction request.


Privacy Complaints Process and Enquiries

If you believe that your privacy has been breached, please contact our Privacy Officer using the contact information below.

We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. We will attempt to confirm as appropriate and necessary with you, your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation. If we determine an investigation is required, we will provide the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.

After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.

If you are not satisfied with the way your privacy-related complaint is handled by us, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC). Details of how to lodge a complaint with the OAIC may be found at www.oaic.gov.au or by calling 1300 363 992.


Contacting us

Site operator is: ANDREAS STIHL AG & Co. KG ('STIHL')

Please contact our Privacy Officer at:


Privacy Officer

STIHL Pty Ltd

5 Kingston Park Court, Knoxfield VIC 3180, Australia

Email: privacy@stihl.com.au

Telephone: (03) 9215 6666

Website: www.stihl.com.au


We will try to satisfy any questions that you have and correct any errors on our part.


Policy Updates This Policy may change from time to time and is available on our website.

This privacy policy was last updated on February 22, 2019.


© 2019 STIHL Pty Ltd. All rights reserved.

1. DEFINITIONS In this Warranty and the Warranty Registration: ACL means Australian Consumer Law.

STIHL means STIHL Pty Ltd.

STIHL Dealer means any dealer in Australia authorised by STIHL to sell STIHL products, whether or not that dealer services / repairs STIHL products.

STIHL product means the STIHL branded product whose details are recorded on the invoice (or other proof of purchase) and Warranty Registration (and includes the battery and charger where supplied).

STIHL Specialist Dealer means any dealer in Australia authorised by STIHL to both sell, and service / repair, STIHL products. Warrantor means:

STIHL Pty Ltd,5 Kingston Park Court, Knoxfield, Victoria, Australia, 3180ACN 004 881 145ABN 76 004 881 145Email: csc@stihl.com.au Telephone: 1300 366 665

Warranty means this warranty.

Warranty Period means the period described in section 3 of this Warranty that applies to the STIHL product, as determined by its end-use or product type. However, where section 10 of this Warranty applies, the Warranty Period is double the period described in section 3.

Warranty Registration means the document completed by a STIHL Dealer (in any form and however titled) in respect of a STIHL product, which confirms registration of that STIHL product for this Warranty. Unless the context otherwise requires, it includes a copy of that document.

You (and your) refers to the person named as the customer on the Warranty Registration Card.

2. WARRANTY

2.1 This Warranty is provided by STIHL for your sole benefit. To be eligible to make a claim under this Warranty, the Warranty Registration must be completed at the point of purchase and given to you. You should retain the Warranty Registration and proof of purchase so that you are able to make a claim under the Warranty.

2.2 STIHL undertakes to you, subject to the terms and conditions set out in this document and to you complying with them, to repair or replace the STIHL product (at STIHL’s discretion) if the STIHL product fails during the Warranty Period due to a defect in materials or workmanship. Any repair work under this Warranty must be performed in Australia by a STIHL Specialist Dealer.

3. WARRANTY PERIOD

The Warranty Period for your STIHL product commences on the date of completion of the Warranty Registration Card or from the date of sale of the STIHL product (whichever is the earlier) and expires at the end of the applicable period set out below:

A Personal, Domestic or Household Use 2 years

B Farming Use 2 years (excluding farm forestry applications and personal, domestic or household use)

C Professional/Commercial Use 1 year (including use in contracting, forestry, farm forestry & industrial applications) STIHL 4-MIX Product 2 years

D Government 1 year (where product is used by government agencies and departments, whether Federal, State or Local) STIHL 4-MIX Product 2 years

E Hire & Rental 6 months (where product is hired for personal, domestic, household or commercial use)

F Cutting Attachments & Accessory items 1 month supplied with the product

G Spare Parts, Cutting Attachments & Accessory 1 month items supplied for repair or replacement purposes.

The warranty does not cover, damage due to rust, misuse, abuse, mishandling, unauthorised repair, or normal wear of anvils, blades, hooks, or other parts and dulling of cutting edges. The warranty applies only to the original retail purchaser of the tool.

4. SCOPE OF WARRANTY

4.1 This Warranty applies to, and only to, the STIHL product whose details are recorded in STIHL’s Warranty Database. However, this Warranty does not apply to that STIHL product if that STIHL product was not new when you acquired it or you acquired it by way of auction, on line or from a person other than STIHL or a STIHL Dealer. Also, this Warranty does not apply if STIHL has provided a separate warranty to you with regard to the STIHL product.

4.2 This Warranty does not require STIHL to repair or replace a STIHL product if:

a) you have been refunded any monies or amount paid for that STIHL product or an amount equal to the value of any other consideration paid for that STIHL product; or

b) the details on the Warranty Registration, invoice or other proof of purchase differ in any way from the details in STIHL’s Warranty Database.

4.3 This Warranty is for the benefit of you alone and is non-transferable. You are not entitled to assign any of your rights under this Warranty or transfer any of your obligations to another person.

4.4 This Warranty does not apply to, or in any way cover:

a) normal wear and tear;

b) any failure arising from the abnormal or improper use of the STIHL product;

c) any failure arising from use of the STIHL product in a manner contrary to law;

d) any failure caused by you;

e) any failure that would not have occurred if you had taken reasonable steps to prevent the failure from occurring;

f) any failure that occurs for a reason or reasons that were specifically drawn to your attention (in a written notice or otherwise);

g) any defect that ought reasonably to have been revealed to you by an examination of the STIHL product, where you conducted such an examination before acquiring the STIHL product;

h) any failure of, or caused by, parts or components which were neither manufactured nor imported

by STIHL, nor supplied by a supplier approved by STIHL nor approved by STIHL for use with the STIHL product;

i) any failure arising from a cause independent of human control that occurred after the STIHL product left the control of STIHL;

j) any failure arising from accident, abuse, act of God, fire, sabotage, vandalism, contaminated fluids or neglect or failure to operate, store and / or maintain the STIHL product in accordance with instructions provided in the Instruction Manual supplied with the STIHL product;

k) any parts or services required for the normal and regular maintenance of the STIHL product e.g. lubricants, engine tune-ups etc;

l) normal adjustments which are explained in the Instruction Manual supplied with the STIHL product; m) repairs made necessary due to the STIHL product coming into contact with or being exposed to dirt, abrasives, moisture, rust, corrosion, varnish or other similar conditions;

n) any damage to, or seizure of, the STIHL product due to engine tuning different from that set out in the Instruction Manual supplied with the STIHL product;

o) any failure arising from the use of incorrect fuel or fuel and oil mix for the engine or incorrect chain and bar oil for the oil pump, or incorrect lubricating oil in a four-stroke engine;

p) any failure arising from any negligent act or omission of any person other than STIHL or any of its employees;

q) any failure arising from any unauthorised assembly, repair or modification of the STIHL product by any person;

r) any failure arising from an act, default or omission of, or any representation made by, a person other than STIHL or any employee or agent of STIHL;

s) any failure of the STIHL product to meet a description that was not applied to the STIHL product by, or with the express or implied consent of, STIHL; or

t) any failure of the STIHL product to be reasonably fit for a disclosed purpose where you did not rely on, or where it was unreasonable for you to rely on, the skill or judgement of the supplier, STIHL or a STIHL Dealer.

5. HOW TO MAKE A WARRANTY CLAIM

If you are eligible to make a claim under this Warranty and wish to do so, you must do so at your own expense in the following way:

a) you must deliver the STIHL product to a STIHL Specialist Dealer (whether or not it was purchased from that STIHL Specialist Dealer);

b) you must produce the Warranty Registration relating to that STIHL product, to the STIHL Specialist Dealer to whom you deliver the STIHL product; and

c) you must provide the STIHL Specialist Dealer to whom you deliver the STIHL product, proof that you purchased the STIHL product and the date of acquisition. However, if you deliver the STIHL product to the STIHL Specialist Dealer from whom you acquired it, that STIHL Specialist Dealer may waive any of the requirements of this sub-paragraph 5.1(c).

6. STIHL'S OBLIGATIONS

If a claim validly made under this Warranty is accepted, STIHL will honour the Warranty by meeting its obligations under section 2. There will be no charge for repairs or replacements made to meet STIHL's obligations under this Warranty (though you may incur other costs in making a claim under this Warranty). Repairs will be scheduled and performed in accordance with the normal work flow of the STIHL Specialist Dealer to whom you deliver the STIHL product. The timing of a repair may depend upon the availability of replacement parts and components. STIHL will take reasonable action to ensure that facilities for the repair of goods, and parts for the goods, are reasonably available during the applicable warranty period.

7. STIHL'S LIABILITY TO YOU

7.1 Except for any liability STIHL may have under, or as a result of, any existing law or regulation that cannot be validly excluded, restricted or modified by STIHL, STIHL’s liability to you or any other person for Loss caused or contributed to by the failure of goods (within the meaning of the ACL) supplied by STIHL, or in respect of which STIHL is, or is deemed under the ACL to be, a manufacturer, is limited to the following (at the election of STIHL):

a) repairing the goods;

b) replacing the goods or supplying goods of an equivalent type;

c) refunding the amount paid, or the value of consideration provided, by you of the goods;

d) paying the cost of replacing the goods or of acquiring equivalent goods; or

e) paying the cost of having the goods repaired.

7.2 Further, except for any liability STIHL may have at law that cannot validly be excluded, restricted or modified by STIHL, STIHL is not liable to you or any other person for any Consequential Loss which may be suffered or incurred, or which may arise directly or indirectly from, or in connection with, any STIHL product and / or failure of or fault in any STIHL product, however caused (including negligence).

7.3 In section 7.1, “Loss” means any loss, cost, liability or damage, including legal costs. Further, in section 7.2, “Consequential Loss” means any Loss, however arising, that is: a) Consequential;

b) not reasonably foreseeable or does not arise naturally from the underlying event, matter or circumstance;

c) exemplary, punitive or incidental loss or damage;

d) loss of revenue or profits;

e) loss or damage from business interruption;

f) loss of anticipated savings;

g) loss of value of equipment;

h) loss of rental of substitute equipment;

i) other commercial or personal loss or damage; or

j) indirect loss or damage.

7.4 Except to the extent expressly set out in this Warranty, STIHL does not make any term, condition, inducement, undertaking, promise or representation(together “representations”) as to any STIHL product or the quality, performance, or freedom from defect, of any STIHL product. To the maximum extent permitted by law, these representations are hereby excluded. Further, no person (including any STIHL Dealer) other than STIHL has authority to make any representations on behalf of STIHL.

8. DETERMINATION OF YOUR CLAIM

8.1 STIHL, or the STIHL Specialist Dealer to whom you make a claim under this Warranty, must determine whether to accept or reject your claim.

8.2 If you have a complaint about the handling of your Warranty claim, please contact STIHL by any of the means provided in section 1.

9. AUSTRALIAN CONSUMER LAW

9.1 Clauses 9.2 and 9.3 apply if the supply of goods to you comes with consumer guarantees under the ACL.

9.2 Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9.3 Your right to have goods repaired or replaced under the ACL lies against the supplier of the goods. STIHL is not the supplier, if the STIHL product was supplied to you by a STIHL Dealer, the hirer of STIHL products or any person other than STIHL.

9.4 Your rights under the ACL are not incorporated by, or enforceable under, this Warranty.

9.5 STIHL offers you the benefit of this Warranty in addition to any rights and remedies you may have under existing laws and regulations. This Warranty does not limit or remove those rights or remedies.

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AddThis AddThis uses cookies in a variety of ways, most notably for social sharing purposes. Link(s) to usage details:http://support.addthis.com/customer/portal/questions/327365-cookie-audit
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